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David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard Rothman.
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As a pharmacist for almost two decades, Suzy Cohen knows that medication can often be invaluable But she has also learned to "think outside the pill" and recommend natural options that are often just as good or better at promoting health without the risk of dangerous, drug-induced side effects. In this comprehensive, one-of-a-kind resource, she answers such questions as:

• How can I stop my husband/wife from snoring?
• Are vitamin pills worth it or worthless?
• Are there alternatives to antidepressants?
• What kind of surge protection is there for hot flashes?
• How can I train my body to lose fat?

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TRUSTED CRIMINALS: WHITE COLLAR CRIME IN CONTEMPORARY SOCIETY is a comprehensive guide that covers topics ranging from the problems involved in studying white collar crimes to the principal focus of the crimes to the character of the legal and criminal justice response to the crime..
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This handy Visual QuickStart Guide offers the quickest way to begin working with QuarkXPress 7, including all the new graphic effects, Job Jackets, expanded output options, and other great workflow enhancements. In these pages, best-selling authors and veteran educators Elaine Weinmann and Peter Lourekas use task-based, step-by-step instruction and loads of visual aids to provide a solid base of skills in QuarkXPress 7. Progressing from the basics of planning and designing layouts, working with text, and creating and importing graphics to more advanced topics like exporting documents as Web pages, this indispensable reference covers it all..
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Before she joined Reaper in hunting Gregor's gang of rogue bloodsuckers, privileged princess Topaz was gunning for just one vamp: Jack Heart. The gorgeous con man had charmed his way into her bed, her heart and her bank account, taking her for half a million dollars and vanishing without a word.

Now she and Jack—maddeningly attractive as ever— are supposedly on the same side. As Reaper's ragtag outfit scatters, Topaz sets out to solve a mystery that's plagued her all her lives, mortal and immortal: what really happened to her movie-star mother, who died when Topaz was just a baby? With four men claiming to be her father, why has she always been alone? And what stake does Jack have in discovering the truth about her past? Topaz is sure he's up to something—but her suspicions are at war with her desires.….
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FINANCE FOR EXECUTIVES: MANAGING FOR VALUE CREATION, 3e is ideal for the future manager or experienced executive who recognizes the importance of using financial information to maximize firm value. Respected authors Gabriel Hawawini and Claude Viallet have translated their wealth of experience into a concise, analytically sound introduction to financial management that is neither too simplistic nor too theoretical. Based on modern finance principles, the book presents the most recent financial data and latest references with a level of practicality and rigorous analysis appropriate for today's experienced executive - without complicated formulas that have no direct application to decision making. Each chapter is self-contained - providing ultimate flexibility for teaching and making the book an excellent source for reference or self-learning beyond the traditional classroom. This book is perfect for executive education, executive MBA courses, or any course where you want to translate theory into practice or use a case approach. A strong problem-scenario approach presents concepts within the context of financial management problems that executives commonly face. In addition, consistent case studies analyze the same set of companies throughout the text to provide a common thread that reinforces learning..
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The most trusted resource on becoming a leader is now updated and revised for a new generation.

This leadership classic continues to be a bestseller after three editions and twenty years in print. It is the gold standard for research-based leadership, and the premier resource on becoming a leader. This new edition, with streamlined text, more international and business examples, and a graphic redesign, is more readable and accessible than ever before.

The Leadership Challenge, Fourth Edition, has been extensively updated with the latest research and case studies, and offers inspiring new stories of real people achieving extraordinary results. The authors' central theme remains the same and is more relevant today than ever: "Leadership is Everyones Business." Their "five practices" and "ten commitments" have been proven by hundreds of thousands of dedicated, successful leaders. This edition, with almost one-third new material, emphasizes the global community and refocuses on business leaders..
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