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How championing consumers led to ING Direct's revolutionary rise in the banking industry

Since 1996, ING Direct has grown from a mere concept to an ocean-spanning global enterprise, with over 20 million customers and more than $300 billion in assets. From the time this Internet-based direct bank first launched in Canada, it focused on serving ordinary people who felt abandoned by today's money hungry financial institutions and provided its customers with products they actually wanted--like savings accounts with high interest rates. This revolutionary idea was startling in its simplicity. The Orange Code recounts ING Direct's intriguing story, explaining the philosophy of its founder, Arkadi Kuhlmann, the "bad boy of banking," who fervently believes in the power of individuals to control their financial destiny, and his 12-year partnership with Bruce Philp, the branding consultant who helped Kuhlmann make ING Direct a cause to its own people and a household name across North America. In entertaining and inspiring style, Kuhlmann and Philp discuss the unconventional approach to business strategy, leadership, and management that built ING Direct. From refusing to promote credit cards to college students to pointing out frivolous expenses, Kuhlmann and Philp not only address the practical principles that have propelled ING Direct to the top, but they also help readers understand how making a cause of personal financial empowerment made everyone a winner in the ING Direct story. Engaging and informative, The Orange Code offers readers a rare look at this company and provides them with invaluable insights into making more inspired leadership decisions..
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Robert Liardon provides us with short biographies of a dozen leaders of the Pentecostal, Divine Healing, and Charismatic movements, chronicling their lives, teachings, and spiritual insights..
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Finally someone has gone straight to the real experts: hundreds of men and women who have resolved a drinking problem. The best-selling author Anne M. Fletcher asked them a simple question: how did you do it? The result is the first completely unbiased guide for problem drinkers, one that shatters long-held assumptions about alcohol recovery.

Myth: AA is the only way to get sober.
Reality: More than half the people Fletcher surveyed recovered without AA.

Myth: You can't get sober on your own.
Reality: Many people got sober by themselves.

Myth: One drink inevitably leads right back to the bottle.
Reality: A small number of people find they can have an occasional drink.

Myth: There's nothing you can do for someone with a drinking problem until he or she is ready.
Reality: Family and friends can make a big difference if they know how to help.

Weaving together the success stories of ordinary people and the latest scientific research on the subject, Fletcher uncovers a vital truth: no single path to sobriety is right for every individual. There are many ways to get sober - and stay sober. SOBER FOR GOOD is for anyone who has ever struggled not to drink, coped with someone who has a drinking problem, or secretly wondered, "Do I drink too much?"

Sober for Good’s Awards:
Outstanding Contributions to Advancing the Understanding of Addictions Award from the American Psychological Association'

Research Society on Alcoholism Journalism Award

Distinguished Friend to Behavior Therapy Award from the Association for the Advancement of Behavior Therapy

National Health Information Award.
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An exemplary travelogue of danger and achievement by the Frenchwoman Madame Alexandra David–Neel of her 1923 expedition to Tibet, the fifth in her series of Asian travels, and her personal recounting of her journey to Lhasa, Tibet's forbidden city.

In order to penetrate Tibet and reach Lhasa, she used her fluency of Tibetan dialects and culture, disguised herself as a beggar with yak hair extensions and inked skin and tackled some of the roughest terrain and climate in the World. With the help of her young companion, Yongden, she willingly suffered the primitive travel conditions, frequent outbreaks of disease, the ever–present danger of border control and the military to reach her goal.

The determination and sheer physical fortitude it took for this woman, delicately reared in Paris and Brussels, is inspiration for men and women alike.

David–Neel is famous for being the first Western woman to have been received by any Dalai Lama and as a passionate scholar and explorer of Asia, hers is one of the most remarkable of all travellersߴales.

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The Russian revolution, collapse of the Soviet Union, and Russia's ensuing transformation belong to the greatest dramas of our time. Revolutions are usually messy and emotional affairs, challenging much of the conventional wisdom, and Russia's experience is no exception. This book focuses on the transformation from Soviet Russia to Russia as a market economy, and explores why the country has failed to transform into a democracy. It examines the period from 1985, when Mikhail Gorbachev became the Soviet Union's Secretary General of the Communist Party, to the present Russia of Vladimir Putin. Ã…slund provides a broad overview of Russia's economic change, highlighting the most important issues and their subsequent resolutions, including Russia's inability to sort out the ruble zone during its revolution, several failed coups, and the financial crash of August 1998. Includes photos, maps, graphs and charts..
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Most fans today know that gamblers and ballplayers conspired to “fix” the 1919 World Series—the Black Sox Scandal It has been touched upon in classic works of sports history such as Eliot Asinof’s Eight Men Out, referred to in literary classics like W. P. Kinsella’s Shoeless Joe, and has been central to two of the best baseball movies ever made, John Sayles’s Eight Men Out and Phil Robinson’s Field of Dreams.

Many, however, would be surprised to learn that it took nearly a year to uncover the fix. Burying the Black Sox is the first book to focus on the cover-up that kept the fix from the American public until almost another whole baseball season was played, and to examine in detail the way events unfolded as the deception was unraveled. Unlike Eliot Asinof in Eight Men Out, previously the definitive book on the subject, Carney thoroughly documents his information and brings together evidence from a wide variety of sources, many not available to Asinof or more recent writers.

In Burying the Black Sox, Gene Carney reveals what else happened and answers the questions that fascinate any baseball fan wondering about baseball’s original dilemma over guilt and innocence. Who else in baseball knew that the fix was in? When did they know? And what did they do about it? Carney explores how Charles Comiskey, the owner of the White Sox, and his fellow owners tried to bury the incident and control the damage, how the conspiracy failed, and how “Shoeless” Joe Jackson attempted to clear his name. He uses primary research materials that weren’t available when Asinof wrote Eight Men Out, including the 1920 grand jury statements by Jackson and pitcher Eddie Cicotte, the diary of Comiskey’s secretary, and the transcripts of Jackson’s 1924 suit against the Sox for back pay. Where Asinof told the story of the eight “Black Sox,” Carney explains the baseball industry’s uncertain response to the scandal..
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Examines Australia and Canada to help explain why the United States provides less health care protection than other democratic nations..
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Once in a while, a story comes along that is so compelling it demands to be told. We All Win tells of people and events beginning with a penniless youth's flight from Poland in 1882 in search of a better life. He was Louis Snyder, founder of L. Snyder's department store in Norfolk, Virginia. Vintage photos, colorful cartoons and graceful prose depict three generations of retailers. All were shaped by their family's philosophies focusing on a customer for life, which one among them brought into the rough-and-tumble car business of the 1960s.It happened in 1964, when, on a whim, Louis Snyder's grandson Ed invested in a tiny British sports car dealership. At his wife Jean's suggestion, he named it Checkered Flag. From the very first day, Ed made it clear: We're not just selling cars; we're selling the Checkered Flag brand. And that brand is about putting customers first and keeping them for life.Never before has a book like this one been written about the auto business from the dealer's standpoint. Candid, entertaining, and, at times, moving, We All Win is a very American story of taking risks, overcoming failure, holding true to a mission, and of a passion for retailing that lives on. Purchase price includes handling. Funds raised through its sale benefit United Way of South Hampton Roads in Virginia..
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