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In this first collection of writings by Tony Kushner, including his latest play Slavs!, the Pulitzer Prize-winning playwright grapples with the timeless issues of bigotry, war, faith, love, as well as tackling the contemporary topics as AIDS, gay rights and the moral horrors of the Gulf War..
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This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.

Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines:

• the nature of the problem from historical and demographic perspectives
• ways of dealing with the problem in academic and public libraries
• competency-based training techniques that will empower your frontline staff
• the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them
• solutions from our colleagues
• what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint!
• effective ways to utilize community resources such as campus and local police
• and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

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This digital document is an article from CMA Management, published by Society of Management Accountants of Canada on June 1, 2002. The length of the article is 1732 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The apple of their eye: two young entrepreneurs have turned a long-standing family operation into a viable business for the future.(Vergers Lafrance)
Author: Julie Demers
Publication:CMA Management (Magazine/Journal)
Date: June 1, 2002
Publisher: Society of Management Accountants of Canada
Volume: 76 Issue: 4 Page: 37(3)

Distributed by Thomson Gale.
Price: $5.95 [Notify me when price goes down.]

This digital document is an article from General Accounting Office Reports & Testimony, published by Stonehenge International on May 1, 2003. The length of the article is 582 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: DOD Business Systems Modernization: Longstanding Management and Oversight Weaknesses Continue to Put Investments at Risk.
Publication:General Accounting Office Reports & Testimony (Newsletter)
Date: May 1, 2003
Publisher: Stonehenge International
Volume: 2003 Issue: 5 Page: NA

Distributed by Thomson Gale.
Price: $5.95 [Notify me when price goes down.]