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Most people don’t expect you to understand what we’re going to tell you in this book. And even if you understand, they don’t expect you to care. And even if you care, they don’t expect you to do anything about it. And even if you do something about it, they don’t expect it to last. We do. – Alex and Brett
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior

Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

*An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?
*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.
*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.
*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.

Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance..
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A terrifying encounter with an escaped convict in a graveyard on the wild Kent marshes; a summons to meet the bitter, decaying Miss Havisham and her beautiful, cold-hearted ward Estella; the sudden generosity of a mysterious benefactor - these form a series of events that change the orphaned Pip's life forever, and he eagerly abandons his humble origins to begin a new life as a gentleman. Dickens' haunting late novel depicts Pip's education and development through adversity as he discovers thetrue nature of his 'great expectations'..
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Life sometimes seems illogical Individuals do strange things: take drugs, have unprotected sex, mug each other. Love seems irrational, and so does divorce On a larger scale, life seems no fairer or easier to fathom: Why do some neighborhoods thrive and others become ghettos? Why is racism so persistent? Why is your idiot boss paid a fortune for sitting behind a mahogany altar? Thorny questions–and you might be surprised to hear the answers coming from an economist.

But Tim Harford, award-winning journalist and author of the bestseller The Undercover Economist, likes to spring surprises. In this deftly reasoned book, Harford argues that life is logical after all. Under the surface of everyday insanity, hidden incentives are at work, and Harford shows these incentives emerging in the most unlikely places.

Using tools ranging from animal experiments to supercomputer simulations, an ambitious new breed of economist is trying to unlock the secrets of society. The Logic of Lifeis the first book to map out the astonishing insights and frustrating blind spots of this new economics in a way that anyone can enjoy.

The Logic of Lifepresents an X-ray image of human life, stripping away the surface to show us a picture that is revealing, enthralling, and sometimes disturbing. The stories that emerge are not about data or equations but about people: the athlete who survived a shocking murder attempt, the computer geek who beat the hard-bitten poker pros, the economist who defied Henry Kissinger and faked an invasion of Berlin, the king who tried to buy off a revolution.
Once you’ve read this quotable and addictive book, life will never look the same again.
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The Bestselling Classic on Love, Loss, and Letting Go

In Necessary Losses, Judith Viorst turns her considerable talents to a serious and far-reaching subject: how we grow and change through the losses that are an inevitable and necessary part of life. She argues persuasively that through the loss of our mothers' protection, the loss of the impossible expectations we bring to relationships, the loss of our younger selves, and the loss of our loved ones through separation and death, we gain deeper perspective, true maturity, and fuller wisdom about life. She has written a book that is both life affirming and life changing.

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Beginning in 1945, America rocketed through a quarter-century of extraordinary economic growth, experiencing an amazing boom that soared to unimaginable heights in the 1960s. At one point, in the late 1940s, American workers produced 57 percent of the planet's steel, 62 percent of the oil, 80 percent of the automobiles. The U.S. then had three-fourths of the world's gold supplies. English Prime Minister Edward Heath later said that the United States in the post-War era enjoyed "the greatest prosperity the world has ever known." It was a boom that produced a national euphoria, a buoyant time of grand expectations and an unprecedented faith in our government, in our leaders, and in the American dream--an optimistic spirit which would be shaken by events in the '60s and '70s, and particularly by the Vietnam War.

Now, in Grand Expectations, James T. Patterson has written a highly readable and balanced work that weaves the major political, cultural, and economic events of the period into a superb portrait of America from 1945 through Watergate. Here is an era teeming with memorable events--from the bloody campaigns in Korea and the bitterness surrounding McCarthyism to the assassinations of the Kennedys and Martin Luther King, to the Vietnam War, Watergate, and Nixon's resignation. Patterson excels at portraying the amazing growth after World War II--the great building boom epitomized by Levittown (the largest such development in history) and the baby boom (which exploded literally nine months after V-J Day)--as well as the resultant buoyancy of spirit reflected in everything from streamlined toasters, to big, flashy cars, to the soaring, butterfly roof of TWA's airline terminal in New York. And he shows how this upbeat, can-do mood spurred grander and grander expectations as the era progressed.

Of course, not all Americans shared in this economic growth, and an important thread running through the book is an informed and gripping depiction of the civil rights movement--from the electrifying Brown v. Board of Education decision, to the violent confrontations in Little Rock, Birmingham, and Selma, to the landmark civil rights acts of 1964 and 1965. Patterson also shows how the Vietnam War--which provoked LBJ's growing credibility gap, vast defense spending that dangerously unsettled the economy, and increasingly angry protests--and a growing rights revolution (including demands by women, Hispanics, the poor, Native Americans, and gays) triggered a backlash that widened hidden rifts in our society, rifts that divided along racial, class, and generational lines. And by Nixon's resignation, we find a national mood in stark contrast to the grand expectations of ten years earlier, one in which faith in our leaders and in the attainability of the American dream was greatly shaken.

Grand Expectations is the newest volume in the prestigious Oxford History of the United States. The earlier releases were highly acclaimed, and one, Battle Cry of Freedom, was both a New York Times bestseller and a winner of the Pulitzer Prize. Patterson's volume takes its rightful place beside these distinguished works. It is a brilliant summation of the years that created the America that we know today, a time of setbacks and unmatched and lasting achievements..
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Wouldn't it be great if there were a statistics book that made histograms, probability distributions, and chi square analysis more enjoyable than going to the dentist? Head First Statistics brings this typically dry subject to life, teaching you everything you want and need to know about statistics through engaging, interactive, and thought-provoking material, full of puzzles, stories, quizzes, visual aids, and real-world examples.

Whether you're a student, a professional, or just curious about statistical analysis, Head First's brain-friendly formula helps you get a firm grasp of statistics so you can understand key points and actually use them. Learn to present data visually with charts and plots; discover the difference between taking the average with mean, median, and mode, and why it's important; learn how to calculate probability and expectation; and much more.

Head First Statistics is ideal for high school and college students taking statistics and satisfies the requirements for passing the College Board's Advanced Placement (AP) Statistics Exam. With this book, you'll:

• Study the full range of topics covered in first-year statistics
• Tackle tough statistical concepts using Head First's dynamic, visually rich format proven to stimulate learning and help you retain knowledge
• Explore real-world scenarios, ranging from casino gambling to prescription drug testing, to bring statistical principles to life
• Discover how to measure spread, calculate odds through probability, and understand the normal, binomial, geometric, and Poisson distributions
• Conduct sampling, use correlation and regression, do hypothesis testing, perform chi square analysis, and more

Before you know it, you'll not only have mastered statistics, you'll also see how they work in the real world. Head First Statistics will help you pass your statistics course, and give you a firm understanding of the subject so you can apply the knowledge throughout your life..
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The past twenty years have been an era of economic disappointment in the U.S. They have also been a time of intense economic debate, as rival ideologies contend for policy influence But strange things have happened to economic ideas on their way to power--they've been hijacked by policy entrepreneurs who offer easy answers to hard problems..
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