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The national bestseller by the "ultimate thinking machine" (Forbes) whose predictions for the future are startling, provocative--and closer to fruition than you think.

Ray Kurzweil is the inventor of the most innovative and compelling technology of our era, an international authority on artificial intelligence, and one of our greatest living visionaries. Now he offers a framework for envisioning the twenty-first century--an age in which the marriage of human sensitivity and artificial intelligence fundamentally alters and improves the way we live. Kurzweil's prophetic blueprint for the future takes us through the advances that inexorably result in computers exceeding the memory capacity and computational ability of the human brain by the year 2020 (with human-level capabilities not far behind); in relationships with automated personalities who will be our teachers, companions, and lovers; and in information fed straight into our brains along direct neural pathways. Optimistic and challenging, thought-provoking and engaging, The Age of Spiritual Machines is the ultimate guide on our road into the next century.

"The Age of Spiritual Machines will blow your mind. . . . Kurzweil lays out a scenario that might seem like science fiction if it weren't coming from a proven entrepreneur."-- San Francisco Chronicle
The Age of Spiritual Machines appeared on national bestseller lists, including the Boston Globe and the San Francisco Chronicle
Kurzweil's first book, The Age of Intelligent Machines, won the Association of American Publishers Award for the Most Outstanding Computer Science Book of 1990 .
Price: $7.75 [Notify me when price goes down.]

Exceptional Customer Service is packed with exercises designed for today's customer service needs. Managers as well as customer service people will find useful and solid advice on how to improve customer service from the inside out. By learning how to keep customers, instead of constantly recruiting new ones, business will boom. Lisa Ford, David McNair, and William Perry know how to do this, and together they have created a powerful tool for all managers! Readers will be tapped into the authors' collective knowledge and be shown: -- How to deal with personal baggage that so often clutters the workplace -- How to compute the financial impact of losing customers -- How to categorize service behaviors and how to plot out their destiny -- How to "Map the Gap" and learn how to address the Opportunity for Improvement -- How service creates the first and lasting impression on customers -- And so much more!.
Price: $5.46 [Notify me when price goes down.]

Be cautious; reading too many of Peter Lovesey's stories at once could have unexpected results. "Passion Killers" will make your toes curl for the hapless Mrs Palmer, and "The Odstock Curse" may well induce goosebumps as a Gypsy curse is repeated in the present. Among the fifteen tales are two featuring Peter Lovesey's forthright police detective, Peter Diamond, and two with the amateur sleuth, Bertie, Prince of Wales, in rumbustious form. The collection also include "The Pushover," winner of the Mystery Writers of America's Golden Mysteries short story prize, and "Quiet Please—We're Rolling," both nominated for Britain's Crime Writer's Association Short Story Dagger.

Do Not Exceed the Stated Dose includes a complete checklist of Peter Lovesey's crime writing..
Price: $9.96 [Notify me when price goes down.]

The Lazy Manager in a concise format tells the story of a retail manager who must turn around a store beset by terrible morale and the lowest productivity figures in its chain. Confronting these challenges reveals incredibly simple ways that any manager can use to work smarter, not harder and deliver breakthrough results in the workplace while achieving a balanced lifestyle. In a seamless and fast paced narrative sure to be appreciated universally by time starved executives, the book provides crucial lessons in effortless management performance, including how to manage a new team, how to delegate, how to recruit, succession planning and much more. The Lazy Manager is designed for new and experienced managers alike and it will connect with managers of every educational background, from high school graduates to Ivy Leaguers. Its principles and techniques are highly relevant within every industry and every type of organization, including start-ups, non-profits, government agencies and international corporations..
Price: $8.45 [Notify me when price goes down.]

Everyone agrees that differentiated instruction is important but few know how to differentiate effectively. The Differentiation Workbook is designed to provide teachers with a practical approach to differentiated instruction, practical worksheets and a step-by-step guide to easily diagnose students and design lesson plans that will keep all students engaged and challenged. Easy-to-use tools help to effectively integrate differentiation into every aspect of your instructional practice..
Price: $29.95 [Notify me when price goes down.]