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Praise for How to Deal with Difficult Customers


"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective."
--Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida

"Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process."
--Mike Roscoe, Editor in Chief, Dealer Magazine

"I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice."
--Warren Lada, Senior Vice President, Saga Communications

"An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential."
--Mike Tomberlin, CEO, The Tomberlin Group

"Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process."
--Dan Janal, President, PRleads.com

"What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book."
--Randy Pennington, author, Results Rule!.
Price: $12.86 [Notify me when price goes down.]

In the last fifteen years, the number, size, and scope of peacekeeping missions deployed in the aftermath of civil wars have increased exponentially. From Croatia and Cambodia, to Nicaragua and Namibia, international personnel have been sent to maintain peace around the world. But does peacekeeping work? And if so, how? In Does Peacekeeping Work? Virginia Page Fortna answers these questions through the systematic analysis of civil wars that have taken place since the end of the Cold War. She compares peacekeeping and nonpeacekeeping cases, and she investigates where peacekeepers go, showing that their missions are crucial to the most severe internal conflicts in countries and regions where peace is otherwise likely to falter.

Fortna demonstrates that peacekeeping is an extremely effective policy tool, dramatically reducing the risk that war will resume. Moreover, she explains that relatively small and militarily weak consent-based peacekeeping operations are often just as effective as larger, more robust enforcement missions. Fortna examines the causal mechanisms of peacekeeping, paying particular attention to the perspective of the peacekept--the belligerents themselves--on whose decisions the stability of peace depends. Based on interviews with government and rebel leaders in Sierra Leone, Mozambique, and the Chittagong Hill Tracts in Bangladesh, Does Peacekeeping Work? demonstrates specific ways in which peacekeepers alter incentives, alleviate fear and mistrust, prevent accidental escalation to war, and shape political procedures to stabilize peace.

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Price: $18.59 [Notify me when price goes down.]

This is the first study of the aims that motivated the major powers -- the United States, the Soviet Union, Great Britain, Germany and Japan -- to fight in the Second World War. The book shows, in a way that has not previously been attempted, how some war aims were constants that were unlikely to be abandoned except as a result of total defeat while others arose and sometimes declined as a result of the fortunes of war. Fresh light is shed on the wartime transition of the United States and the Soviet Union to superpower status, while the author shows that consistency is most evident in Great Britain, content with the international prewar status quo, and Nazi Germany, intent from the first on destroying it and replacing it with a new order in which all liberal and civilised values would be annihilated. Based largely on published sources, including published documentary material, the aim is to ensure accessibility for a range of readers. The level at which it is pitched, the synthesis of a broad range of material, its breadth of coverage and the comparative element will make this an ideal text for students studying the Second World War..
Price: $25.00 [Notify me when price goes down.]

Bored, belligerent and ballastic students are becoming more prevalent, but you can minimize their impact on the learning environment and increase positive behaviors. This easy-to-read manual ends behavior problems of defiant students, uses active-learning strategies to engage all learners, and builds trust that nurtures student achievement. You’ll learn how to maintain a caring and supportive learning environment without taking away from valuable classroom time. ".
Price: $15.95 [Notify me when price goes down.]

This collection provides the most comprehensive English-language survey of the conduct of neutral and non-belligerent states during the war for fifty years. The essays focus on how individual neutral governments perceived international developments and reveal the domestic political circumstances that critically affected their response to the course of the war. They therefore provide the political context that has been overlooked in recent controversies surrounding their humanitarian and financial activities, and offer analytical introductions to the large amount of historical writing unavailable in English..
Price: $84.16 [Notify me when price goes down.]

American international legal expert Francis A. Boyle examines the imperial dimensions of U.S. policy in the Middle East, past and present. In a hard-hitting commentary well-grounded in fact and in law, Boyle addresses these questions: Did the U.S. break international law in relation to the Middle East before September 11th? After September 11th? How are U.S. actions affecting the UN system which it helped to launch in 1948? What are the implications for world peace? For American soldiers, American freedoms and economic well being? Should George W. Bush be impeached for lying in leading the nation to war?

This book discusses U.S. assistance to Iraq during the Iran/Iraq war, U.S. conduct of the 1990 Gulf War, and the recent wars in Afghanistan and Iraq in relation to their violation of the laws of neutrality, humanitarian law, the laws of war and the law of the U.S. Constitution. The concluding chapter includes draft articles for the impeachment of President George W. Bush. .
Price: $7.96 [Notify me when price goes down.]