Awesome Starbucks Album and Music Offers

Now in paperback, the national bestselling riches-to-rags true story of an advertising executive who had it all, then lost it all—and was finally redeemed by his new job, and his twenty-eight-year-old boss, at Starbucks.

In his fifties, Michael Gates Gill had it all: a mansion in the suburbs, a wife and loving children, a six-figure salary, and an Ivy League education. But in a few short years, he lost his job, got divorced, and was diagnosed with a brain tumor. With no money or health insurance, he was forced to get a job at Starbucks. Having gone from power lunches to scrubbing toilets, from being served to serving, Michael was a true fish out of water.

But fate brings an unexpected teacher into his life who opens his eyes to what living well really looks like. The two seem to have nothing in common: She is a young African American, the daughter of a drug addict; he is used to being the boss but reports to her now. For the first time in his life he experiences being a member of a minority trying hard to survive in a challenging new job. He learns the value of hard work and humility, as well as what it truly means to respect another person.

Behind the scenes at one of America’s most intriguing businesses, an inspiring friendship is born, a family begins to heal, and, thanks to his unlikely mentor, Michael Gill at last experiences a sense of self-worth and happiness he has never known before..
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Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.

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Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

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By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors

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• Demonstrate how a great service brand evolves from the core values that nourish and protect it.
• Extrapolate instructive business lessons that apply outside healthcare.
• Illustrate the benefits of pooling talent and encouraging teamwork.
• Relate historical events and perspectives to the present-day Mayo Clinic.
• Share inspiring stories from staff and patients.

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An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

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Price: $13.95 [Notify me when price goes down.]

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to

• Reach out to entire communities
• Listen to individual workers and consumers
• Seize growth opportunities in every market
• Custom-design a truly satisfying experience that benefits everyone involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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Price: $6.97 [Notify me when price goes down.]

The "BusinessWeek" bestseller, now in paperback "Pour Your Heart Into It" tells the story of how small-company values, passion, and integrity turned six local coffee stories into the Starbucks chain.--"Fortune"..
Price: $3.35 [Notify me when price goes down.]

In his fifties, Michael Gates Gill had it all: a big house in the suburbs, a loving family, and a top job at an ad agency with a six-figure salary. By the time he turned sixty, he had lost everything except his Ivy League education and his sense of entitlement First, he was downsized at work. Next, an affair ended his twenty-year marriage. Then, he was diagnosed with a slow-growing brain tumor, prognosis undetermined. Around the same time, his girlfriend gave birth to a son. Gill had no money, no health insurance, and no prospects.

One day as Gill sat in a Manhattan Starbucks with his last affordable luxury—a latté—brooding about his misfortune and quickly dwindling list of options, a 28-year-old Starbucks manager named Crystal Thompson approached him, half joking, to offer him a job. With nothing to lose, he took it, and went from drinking coffee in a Brooks Brothers suit to serving it in a green uniform. For the first time in his life, Gill was a minority--the only older white guy working with a team of young African-Americans. He was forced to acknowledge his ingrained prejudices and admit to himself that, far from being beneath him, his new job was hard. And his younger coworkers, despite having half the education and twice the personal difficulties he’d ever faced, were running circles around him.

The other baristas treated Gill with respect and kindness despite his differences, and he began to feel a new emotion: gratitude. Crossing over the Starbucks bar was the beginning of a dramatic transformation that cracked his world wide open. When all of his defenses and the armor of entitlement had been stripped away, a humbler, happier and gentler man remained. One that everyone, especially Michael’s kids, liked a lot better.

The backdrop to Gill's story is a nearly universal cultural phenomenon: the Starbucks experience. In How Starbucks Saved My Life, we step behind the counter of one of the world's best-known companies and discover how it all really works, who the baristas are and what they love (and hate) about their jobs. Inside Starbucks, as Crystal and Mike’s friendship grows, we see what wonders can happen when we reach out across race, class, and age divisions to help a fellow human being..
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More than ever, Christians are bombarded with tough faith questions from their pluralistic friends and neighbors Many of these emerge as "anti-truth claims" and slogans we are all familiar with: • Why not just look out for yourself? • Do what you want--just as long as you don't hurt anyone • Miracles violate the laws of nature • Aren't people born gay? Paul Copan has been answering questions like these for many years. In When God Goes to Starbucks, he offers readers solid and caring Christian responses to these and many other concerns that are being discussed in Starbucks, shopping malls, youth groups, and schools. Each chapter provides succinct answers and points for countering the cultural questions believers are faced with today..
Price: $8.43 [Notify me when price goes down.]

Hugo Award-winning author Timothy Zahn makes his triumphant return to the Star Wars(r) universe in this first of an epic new two-volume series in which the New Republic must face its most dangerous enemy yet--a dead Imperial warlord.

The Empire stands at the brink of total collapse. But they have saved their most heinous plan for last. First a plot is hatched that could destroy the New Republic in a bloodbath of genocide and civil war. Then comes the shocking news that Grand Admiral Thrawn--the most cunning and ruthless warlord in history--has apparently returned from the dead to lead the Empire to a long-prophesied victory. Facing incredible odds, Han and Leia begin a desperate race against time to prevent the New Republic from unraveling in the face of two inexplicable threats--one from within and one from without. Meanwhile, Luke teams up with Mara Jade, using the Force to track down a mysterious pirate ship with a crew of clones. Yet, perhaps most dangerous of all, are those who lurk in the shadows, orchestrating a dark plan that will turn the New Republic and the Empire into their playthings..
Price: $2.25 [Notify me when price goes down.]

Distinguished at the Battle of Cedar Mountain, Confederate Captain Nate Starbuck's career is jeopardized once again by the suspicion and hostility of his brigade commander, General Washington Faulconer. The outcome of this vicious fight drastically changes both men's fortunes and propels AX into the ghastly bloodletting at the Second Battle of Manassas.

Evocative and historically accurate, Battle Flag continues Bernard Cornwell's powerful series of Nate's adventures on some of the most decisive battlefields of the American Civil War.

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Price: $7.15 [Notify me when price goes down.]

For over fifty years, J.R.R. Tolkien's peerless fantasy has accumulated
worldwide acclaim as the greatest adventure tale ever written.
No other writer has created a world as distinct as Middle-earth, complete
with its own geography, history, languages, and legends. And
no one has created characters as endearing as Tolkien's large-hearted,
hairy-footed hobbits. Tolkien's The Lord of the Rings continues to
seize the imaginations of readers of all ages, and this new three-volume
paperback edition is designed to appeal to the youngest of them.

In ancient times the Rings of Power were crafted by the Elvensmiths,
and Sauron, the Dark Lord, forged the One Ring, filling it with
his own power so that he could rule all others. But the One Ring was
taken from him, and though he sought it throughout Middle-earth, still
it remained lost to him . . ..
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