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In this landmark book, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent.

The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate.

Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to

• avoid common “voodoo hiring” methods
• define the outcomes you seek
• generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople
• ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate
• attract the person you want to hire, by emphasizing the points the candidate cares about most

In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success..
Price: $1.70 [Notify me when price goes down.]

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom..
Price: $4.99 [Notify me when price goes down.]

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior

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Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.

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Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.

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Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:

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• An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? .
• Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. .
• Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. .
• An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? .
• Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. .
• A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. .

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Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it.

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Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

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Price: $6.71 [Notify me when price goes down.]

The first wave of the Millennial Generation—born between 1980 and 2001—is entering the work force, and employers are facing some of the biggest management challenges they’ve ever encountered. They are trying to integrate the most demanding and most coddled generation in history into a workplace shaped by the driven baby-boom generation. Like them or not, the millennials are America future work force. They are actually a larger group than the boomers—92 million vs. 78 million.

The millennials are truly trophy kids, the pride and joy of their parents who remain closely connected even as their children head off to college and enter the work force. Millennials are a complex generation, with some conflicting characteristics. Although they’re hard working and achievement oriented, most millennials don’t excel at leadership and independent problem solving. They want the freedom and flexibility of a virtual office, but they also want rules and responsibilities to be spelled out explicitly. “It’s all about me,” might seem to be the mantra of this demanding bunch of young people, yet they also tend to be very civic-minded and philanthropic.

This book will let readers meet the millennials and learn how this remarkable generation promises to stir up the workplace and perhaps the world. It provides a rich portrait of the millennials, told through the eyes of millennials themselves and from the perspectives of their parents, educators, psychologists, recruiters, and corporate managers. Clearly, the millennials represent a new breed of student, worker, and global citizen, and this book explores in depth their most salient attributes, particularly as they are playing out in the workplace. It also describes how companies are changing tactics to recruit millennials in the Internet age and looks at some of this generation’s dream jobs..
Price: $13.75 [Notify me when price goes down.]

No managerial or administrative task is as universally dreaded as the performance review. Supervisors may know the points they need to get across, but putting them on paper is another matter. This book puts the the right words at their fingertips, with ready-to-use phrases and words, action items, and descriptions that managers, supervisors, and HR professionals can use to evaluate performance, prepare development plans, and address performance problems. 2600 Phrases for Effective Performance Appraisals covers the 25 most commonly rated factors, including productivity, time management, decision making, and teamwork, as well as specific roles such as customer service, finance, sales, and more. The book provides hundreds of phrases to use in performance improvement plans, plus an appendix of helpful individual words..
Price: $6.24 [Notify me when price goes down.]

All-in-One is All You Need

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the Certified Information Systems Security Professional (CISSP) exam. Written by a renowned security expert and CISSP, this guide features complete details on all 10 exam domains developed by the International Information Systems Security Certification Consortium (ISC²). Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. CISSP All-in-One Exam Guide, Fourth Edition will not only help you pass the test, but also be your essential on-the-job reference.

Covers all 10 subject areas on the exam:

• Access control
• Application security
• Business continuity and disaster recovery planning
• Cryptography
• Information security and risk management
• Legal, regulations, compliance, and investigations
• Operations security
• Physical (environmental) security
• Security architecture and design
• Telecommunications and network security

The CD-ROM features:

• Simulated exam with practice questions and answers
• Video training from the author
• Complete electronic book

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Price: $41.95 [Notify me when price goes down.]

The No Asshole Rule was awarded a Quill Award as the Best Business Book of 2007.


When Robert Sutton's "No Asshole Rule" appeared in the Harvard Business Review, readers of this staid publication were amazed at the outpouring of support for this landmark essay. The idea was based on the notion, as adapted in hugely successful companies like Google and SAS, that employees with malicious intents or negative attitudes destroyed any sort of productive and pleasant working environment, and would hinder the entire operation's success.

Now using case studies from these and many more corporations that have had unquestioned success using variations of "The No Asshole Rule," Sutton's book aims to show managers that by hiring mean-spirited employees - regardless of talent - saps energy from everyone who must deal with said new hires. Such insights will come from:

- Seattle law firm Perkins Coie, which instituted a "no jerks allowed" policy, helping them earn a spot on Fortune's "100 Best Companies to Work For" list.

- United States Supreme Court Fellow Robert Clayman, who noticed that "assholes" in the highest branch of government turned a blind eye to initiatives that would curb abusive and violent behavior.

- Testimony from a former American Airlines manager about how former CEO Bob Crandall's abusive "tough love" behavior actually caused psychological harm to those he was attempting to motivate.

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Price: $12.40 [Notify me when price goes down.]

Escape the cube. Ditch the commute. It’s not just a dream anymore.

Many people already spend 12 hours a day getting to work, working, getting home from work. Here’s some good news: thanks to advances in technology, acceptance of outsourcing, the trend towards corporate flextime, and other factors, working from home is easier than ever.

Good Morning America’s Workplace Contributor Tory Johnson and consumer advocate Robyn Freedman Spizman tell readers exactly how to turn today’s cultural change to their advantage without giving up an income. Specific business plans will teach them how to:
• Take their current position home
• Find a new company whose policies will allow them to work from home
• Reseach a product they believe in, and sell it from home
• Start their own business, doing something they love, for a minimal initial investment

With real-life stories, a step-by-step plan, resource guides, and lists of scams to avoid, this is the book that will help readers finally make the leap––and show them that they don’t have to give up their family, creativity, or peace of mind to earn a decent salary..
Price: $8.24 [Notify me when price goes down.]

CCNA Official Exam Certification Library, Third Edition, is the newest edition of the all-time best-selling CCNA self-study preparation package. This comprehensive review and practice package is designed for the latest CCNA® 640-802 exams. The two books contained in this package, CCENT/CCNA ICND1 Official Exam Certification Guide, Second Edition, and CCNA ICND2 Official Exam Certification Guide, Second Edition, present complete reviews and a more challenging and realistic preparation experience. The books are updated to cover all the new 640-802 exam objectives, such as security, wireless, IPv6, and troubleshooting.

 

Please note that while this is the Third Edition of the Library, the two books inside are Second Editions. This is correct, and the editions align differently because of changes in the names of the exams, from the old INTRO and ICND to the new ICND1 and ICND2 formats.

 

What can you do with the CCNA Official Exam Certification Library?

•  Assess your knowledge with chapter-opening quizzes
• Review key concepts with Exam Preparation Tasks
• Practice with hundreds of exam questions on the CD-ROM
• Learn about more complex topics with over one hour of video training

CCNA Official Exam Certification Library, Third Edition, presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Chapter ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly and help increase your speed in answering questions, a difficult hurdle many candidates face on the new exams. Final Preparation chapters guide you through tools and resources to help you craft your final study plan. Special troubleshooting sections help you master the complex scenarios you will face on the exam.

 

The companion CD-ROMs contain a powerful testing engine with over 400 questions that allow you to focus on individual topic areas or take complete, timed exams. The test engine also includes simulation and testlet questions, and all questions are available in study mode and test mode. The assessment engine also tracks your performance and provides feedback on a chapter-by-chapter basis, presenting question-by-question remediation to the text.

 

The bonus DVDs contain more than 60 minutes of personal video mentoring from the author focused mainly on the topic of subnetting. These videos help bring difficult subnetting concepts to life and make learning easy.

 

Well-regarded for its level of detail, assessment features, and challenging practice questions, this completely revised and updated edition provides you with more detailed information and more realistic practice exercises than any other CCNA study guide, enabling you to succeed on the exam the first time.

 

 Best-selling author and senior instructor Wendell Odom shares preparation hints and test-taking tips, helping you to identify areas requiring further study and to improve your conceptual and hands-on knowledge. The material is presented in a concise manner, focusing on increasing your understanding of exam topics and preparing you for the numerous challenges the exams present.

 

These official study guides help you master all the topics on the CCNA exams, including:

• TCP/IP and OSI networking models
• Operating Cisco routers and LAN switches
• Ethernet switch configuration and troubleshooting
• Virtual LANs and Spanning Tree Protocol
• Wireless LANs
• IP addressing and subnetting
• Routing protocols
• Router configuration and troubleshooting
• Static and connected routes
• VLSM and route summarization
• IP access control lists
• OSPF and EIGRP configuration
• WAN configuration and troubleshooting
• Frame Relay
• Network Security and VPNs
• NAT
• IPv6
• Troubleshooting

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Price: $34.91 [Notify me when price goes down.]

We all want to get to yes, but what happens when the other person keeps saying no?

How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides' needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!.
Price: $7.46 [Notify me when price goes down.]