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Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman.
Price: $6.71 [Notify me when price goes down.]

There is a fundamental opportunity for happiness right within our reach, yet we usually miss it—ironically, while we are caught up in attempts to escape pain and suffering Drawn from traditional Buddhist wisdom, Pema Chödrön's radical and compassionate advice for what to do when things fall apart in our lives goes against the grain of our usual habits and expectations. There is only one approach to suffering that is of lasting benefit, Pema teaches, and that approach involves moving toward painful situations with friendliness and curiosity, relaxing into the essential groundlessness of our entire situation. It is there, in the midst of chaos, that we can discover the truth and love that are indestructible. Included in the book are: Ways to use painful emotions to cultivate wisdom, compassion, and courage Methods of communicating that lead to openness and true intimacy with others Practices for reversing negative habitual patterns Techniques for working with chaotic situations Tools for cultivating compassionate, energetic social action.
Price: $2.32 [Notify me when price goes down.]

The No Asshole Rule was awarded a Quill Award as the Best Business Book of 2007.


When Robert Sutton's "No Asshole Rule" appeared in the Harvard Business Review, readers of this staid publication were amazed at the outpouring of support for this landmark essay. The idea was based on the notion, as adapted in hugely successful companies like Google and SAS, that employees with malicious intents or negative attitudes destroyed any sort of productive and pleasant working environment, and would hinder the entire operation's success.

Now using case studies from these and many more corporations that have had unquestioned success using variations of "The No Asshole Rule," Sutton's book aims to show managers that by hiring mean-spirited employees - regardless of talent - saps energy from everyone who must deal with said new hires. Such insights will come from:

- Seattle law firm Perkins Coie, which instituted a "no jerks allowed" policy, helping them earn a spot on Fortune's "100 Best Companies to Work For" list.

- United States Supreme Court Fellow Robert Clayman, who noticed that "assholes" in the highest branch of government turned a blind eye to initiatives that would curb abusive and violent behavior.

- Testimony from a former American Airlines manager about how former CEO Bob Crandall's abusive "tough love" behavior actually caused psychological harm to those he was attempting to motivate.

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Price: $12.40 [Notify me when price goes down.]

We always have a choice, Pema Chödrön teaches: We can let the circumstances of our lives harden us and make us increasingly resentful and afraid, or we can let them soften us and make us kinder. Here Pema provides the tools to deal with the problems and difficulties that life throws our way. This wisdom is always available to us, she teaches, but we usually block it with habitual patterns rooted in fear. Beyond that fear lies a state of openheartedness and tenderness. This book teaches us how to awaken our basic goodness and connect with others, to accept ourselves and others complete with faults and imperfections, and to stay in the present moment by seeing through the strategies of ego that cause us to resist life as it is..
Price: $2.32 [Notify me when price goes down.]

Occasional clashes between parents and children are not uncommon, but when defiant behavior — such as tantrums, resistance to chores, and negativity — becomes chronic, it can cause big problems within the family. In 10 Days to a Less Defiant Child, child and family psychologist Dr. Jeff Bernstein has developed a ground-breaking 10-day program to help parents gain back control over their defiant child or teen. This powerful and exceptionally reader-friendly guide explains what causes defiance in kids, why it's so destructive to the family, and shows parents step-by-step how they can end the behavior.

Simple-to-follow and extremely effective, 10 Days to a Less Defiant Child will bring much-needed relief to the millions of frustrated parents out there living with defiant children..
Price: $8.32 [Notify me when price goes down.]

Transforming the Difficult Child brings to life a new way of shifting intense children to a solid life of success The Nurtured Heart Approach puts a refreshing spin on both parenting and teaching and reveals new techniques and strategies that create thoroughly positive behaviors. This is the newly updated 2008 revision..
Price: $14.47 [Notify me when price goes down.]

In the more than twenty-five years since she co-founded Omega Institute - now the world's largest center for spiritual retreat and personal growth -Elizabeth Lesser has been an intimate witness to the ways in which people weather change and transition. In a beautifully crafted blend of moving stories, humorous insights, practical guidance, and personal memoir, she offers tools to help us make the choice we all face in times of challenge: Will we be broken down and defeated, or broken open and transformed? Lesser shares tales of ordinary people who have risen from the ashes of illness, divorce, loss of a job or a loved one - stronger, wiser, and more in touch with their purpose and passion. And she draws on the world's great spiritual and psychological traditions to support us as we too learn to break open and blossom into who we were meant to be..
Price: $8.72 [Notify me when price goes down.]

The 7 Basic Skills for Turning Conflict into Cooperation.

Have you ever opened your mouth to discipline your child, and your parents' nastiest words tumble out? In an era when most parenting books focus on the child, this book supports parents in dealing more positively with themselves as well as their toddler–to–school–age children, offering specific tools to stop policing and pleading with kids and start being the parents we want to be.

Based on Dr. Bailey's more than 25 years of work with children, this book explains that how we discipline ourselves is ultimately how we discipline our children. Her "Seven Powers for Self–Control" dramatically increase our ability to keep our cool with our children. These correspond to "Seven Basic Discipline Skills" we can use with our children in conflict situations. As children internalise these skills, they naturally learn "Seven Values for Living," which include integrity, respect, compassion, and responsibility.

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Price: $7.22 [Notify me when price goes down.]

This long-awaited Nurtured Heart Approach Workbook brings to life the approach that has helped hundreds of thousands of parents, educators, therapists and other caregivers to help intense children to go from negativity to highly positive outcomes. So many children simply experience the truth of how people respond to them and innocently form an impression that there is so much more available relationship and response when things are going wrong. By way of normal and traditional approaches to parenting adults are typically so much more present for children when problems are occurring. When everything is going smoothly adults normally say little or nothing and even when we approve of something we at most seem to say variations of thank you or good job. Compared to how we wax poetically when issues arise, our ways of reflecting success are relatively skimpy. Parents are simply trying as hard as they can, with the best of intentions, with the methods they have at their disposal. Some children who are a bit more intense, sensitive or needy, simply fall into the allure of how much greater the payoffs for negativity seems to be and from there so easily can spin a life of an addiction to strife and failures. No one does this on purpose. It s just that conventional approaches to parenting and teaching inadvertently are like giving the child energetic $100 bills in response to the child s acting-out - by way of long discussions, greater urging to do the right thing, more emotion, and stronger involvement. The timing is simply upside down. Greater presence, response, energy and relationship need to happen when things are going right. The great news is that it s not only simple to turn this around, while still holding the child fully accountable, it can be done in a way that brings the child to use that very same intensity in successful ways. We contend that parents don t really want improvements via the standard recommendation of medications at the price of essentially diminishing a child s life force and risk or myriad side effects more extensive than parents are ever told. Children, like adults need every bit of their life force intact to live a fruitful life. We believe that what parents really want is for the child to be intensely wonderful. The same life force that can run amuck in the realm of negativity can be as exponential when applied to success, and then you have the best kid on the block. The best news is that this same approach that is the basis of the top selling book on ADHD, Transforming the Diificult Child (1999) by Howard Glasser and Jennifer Easley, has now evolved and is now not only easier and more powerful than ever, but it has been recreated to help parents and teachers take it to a new level of instilling greatness in the child. This workbook format provides an interactive guide to get the Nurtured Heart Approach underway. It will walk you through the process of fully understanding the approach, then it will introduce the strategies and will encourage you and support you every step of the way. It is enormously gratifying to experience the turn around to having your child be thoughtful, considerate, respectful and responsible. We hope you enjoy the journey..
Price: $15.65 [Notify me when price goes down.]

``Solution Selling is the most comprehensive sales and sales management process available today. Mike Bosworth has the best understanding of sales process in corporate America.''Jeffrey M. Fisher, Vice President, Symix Computer Systems..
Price: $15.72 [Notify me when price goes down.]